Our Services
 

Regular and professional servicing of the UPS system makes sure that the availability of crucial control systems is secured at any time. Our Customer Service network takes care of all the details from the moment that the system is installed.

Commissioning:
Upon successful completion of all tests, we carry out the installation and commissioning of the system(s) at site according to a detailed checklist. Trained engineers take care of the assembly / installation of the system(s) and run a final series of performance tests with the appropriate documentation.


Preventive Maintenance (PM): Preventive Maintenance ensures planned maintenance to improve equipment life and avoid any unplanned, corrective maintenance activities.

PM During Warranty & Post-Warranty:
The scope of maintenance work has to be carried our & documented on the KBS standard forms, which are the basis for the warranty & post-warranty. During this period the respective maintenance work has to be performed by an educated, Emerson trained KBS-Service Engineer.
While planning the maintenance the work tasks and time schedule has to be agreed between KBS and customer based on the maintenance chart.

Service Packages – Annual Maintenance Contracts (AMC) tailored to your needs:
We have bundled our maintenance (AMC) products into three professional service packages ranging from absolute peace of mind to minimum service.

• ULTRA CARE – SILVER (NON-COMPREHENSIVE,SUPPORT TIME:09.30AM – 6.30PM,6-DAYS IN A WEEK)
• ULTRA CARE – GOLD (COMPREHENSIVE.BATTERY/SWITCH GEAR EXCLUDED, 6-DAYS IN A WEEK)
• ULTRA CARE – PLATINUM (COMPREHENSIVE.BATTERY/SWITCH GEAR EXCLUDED, 7X 24 X 365 SUPPORT)

Corrective maintenance:
KBS maintains a 24-hour, 7 days-a-week hotline service for all our valued customers for immediate assistance. All our service engineers are equipped with high-speed communication devices like internet, pagers & mobile phones. We either provide guidance over the telephone, by e-mail, or by fax, or if need arises, we immediately send our qualified engineers from our nearest local service center.

Spare Parts:
Having spare parts & stand-by units readily available is like having an insurance policy for power protection. At our Bhubaneswar,Sambalpur,Rayagada,Berhampur & Keonjhar service centres we maintain an extensive stock of crucial parts for both current and older system models meant for support & sales to our esteemed customers.
Updates & Modifications

As time goes by, technology changes and improves. Upon updation/modification notice from EMERSON we make sure that all our existing systems meet the latest standards in technology and functionality.